A US visa application that was submitted to Amazon via the US Immigration and Customs Enforcement (ICE) website in April 2017 can no longer be completed.
The application was submitted by an individual who used the name Harley Davidson, but was not a resident of the US.
The individual, a permanent resident of New York City, was also the owner of a business in Australia that was also listed on Amazon.
The information submitted was incorrect and the applicant was not an eligible resident of America.
The person was not identified by name or address in the application.
This is the first known case of an Amazon customer service representative mistakenly submitting an application via the website.
“This is a serious issue and we are working with our partners at ICE to make sure we have a process in place to prevent this from happening again,” Amazon wrote in a statement to Ars.
The Amazon website has a “temporary hold” on the application because Amazon has not had enough time to properly vet the applicant and the information in the Amazon form was not accurate.
Amazon’s process is designed to help users complete applications quickly, but this time, the company has not provided the exact process to review and make sure it is up to date.
Amazon has also not offered any explanation for the incorrect information submitted.
“We have been working with ICE to get this corrected,” Amazon spokesperson Matt Wozniak wrote in an email to Ars this morning.
“In the meantime, if you are interested in applying for a US immigration visa through us, please click here.”
A spokesperson for the Department of Homeland Security told Ars that Amazon has taken the issue seriously and that the company is investigating the incident.
Amazon spokesperson Emily Hausman said Amazon has since launched a new process for processing visas for US residents, which has been rolled out for other foreign services.
“If you are applying through Amazon and need assistance to complete your application, please contact Amazon customer support at 1-888-USA-VISA (1-888,382-7568), and they will get you started right away,” she said.
Ars has reached out to Amazon for comment and will update this story when we hear back.